COVID-19 Protocols

Guests Welcome 

• We will meet our guests at the Bocas Airport holding a Red Frog sign. 

• If traveling by land we will meet guests at our Bocas del Toro office located @ 3rd street (next to “La Buga” diving shop). 

• A team member will take guests temperature. If the guest has a temperature above 38 degrees Celsius or 100 degrees Fahrenheit or / and have COVID-19 symptoms, our team will arrange transportation to the Bocas hospital. 

• Once guests are cleared our team will provide boat transportation to Red Frog Beach Island Resort (if service is included on their reservation). Our boat will be sanitized after each transportation service. 

• Guests would already have checked in by the time of arrival (Through application or booking agent) to Red Frog Beach Island Resort and our receptionist will be ready with your disinfected keys to take guests to their sanitized accommodation. 

• The set-up at the reception is such that a distance of 2 meters (6 feet) is kept between staff and guests. 

• Guests and employees are required to wear a face mask in the public space of the Resort. You don't need to wear a face mask when you are in your accommodation. 

Guest and Employee Guidelines 

• We kindly ask our guests to fulfil payments by debit- or credit card. In case a guest wishes to pay in cash, our employees will have to wear gloves in order to process the payment. 

• All guests and employees should keep at least 2 meters (6 feet) distance from each other. A host will be available to monitor this maximum. 

• Our guests and employees are required to disinfect their hands as soon as they enter our premises. Disinfection points are available at the main entrance, the reception area and throughout the resort. 

General protocols 

• All employees are familiar with this protocol and have to follow the guidelines from MINSA. 

• All employees will have their temperature checked before arriving to the Resort. Employees that show symptoms (fever, a cold) will not come to work. We stimulate our employees that can work from home, to do so. 

• Employees should wash their hands at least once an hour, following the MINSA guidelines. 

• The surfaces of the elevators will be disinfected regularly. 

Accommodations 

• At check-in, guests will be asked if they require room cleaning during their stay. Employees will only enter the accommodation after explicit permission of the guest and when the guest is not in the accommodation. 

• All housekeeping employees will wear masks and gloves while cleaning rooms. 

• Rooms are thoroughly cleaned, following the MINSA guidelines. All contact surfaces will be disinfected after each stay. 

Check-out 

• All outstanding balances will be charged the night prior to the check-out date. 

• If the credit card on file does not go through for the check-out process, Red Frog Beach Island Resort is entitled to apply a surcharge of 5% over the final bill.  

• Check-out process will be done electronically, and all charges will be made to the credit card on file. 

New Cancellation Policy Effective January 1, 2021. Only for new reservations.  

Red Frog Beach Island Resort is offering a more lenient cancellation policy for our loyal guests. We will issue a full refund, less the processing fee, for reservations that are canceled at least 30 days prior to arrival through April 30, 2021. Reservations canceled less than 30 days prior to arrival may be rescheduled within a year without penalty if you are unable to travel due to COVID-19 travel restrictions. 

For any emergencies, please contact our reception at extensions 500 or call (507) 6766-1152